Every Never Plain item is handmade to order especially for you. Please allow 7–10 working days for your order to be made and prepared before dispatch.

This making time does not include the time your parcel spends in transit. The estimated delivery date shown at checkout includes both the making period and expected postal delivery time. During particularly busy launches, we will contact you if we expect your order to take longer.

We currently deliver within the United Kingdom using UK Standard Delivery which is £3.95, or free when you spend £50 or more. Please allow 3–5 working days for delivery after dispatch.

Your estimated delivery date is displayed at checkout. You will receive a dispatch confirmation when your order has been sent. Delivery estimates are not guaranteed, as occasional carrier delays can occur outside our control.

If your order has not arrived by the estimated delivery date, please contact hello@neverplainstudio.com with your name and order number.

We will check the delivery information and work with the carrier to investigate. Please contact us rather than approaching the carrier directly, as the delivery contract is held by Never Plain Studio.

Please check that your delivery address is complete and correct before placing your order.

If you notice an error, contact hello@neverplainstudio.com as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched. If a parcel is returned because an incorrect or incomplete address was supplied, an additional postage charge may apply before it can be sent again.

For eligible, non-personalised goods purchased online, you may tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the goods.

Please contact hello@neverplainstudio.com before sending anything back so we can provide return instructions. You do not need to give a reason for cancelling.

The statutory change-of-mind cancellation right generally does not apply to items made to your specifications or clearly personalised.

This exception does not affect your legal rights if an item is faulty, damaged, not as described or not fit for purpose. Please contact us as soon as possible if there is a problem with a personalised or custom item.

Eligible change-of-mind returns must be sent back safely packaged with all parts originally supplied. You may inspect an item as you would in a shop, but we may reduce the refund if its value has been diminished by handling beyond what is necessary to inspect it.

You are responsible for the direct cost of returning a change-of-mind item. We recommend obtaining proof of postage. If an item is faulty, damaged, incorrect or not as described, contact us before returning it so we can arrange an appropriate solution.

For eligible change-of-mind returns, we will refund the item price and the cost of our standard outbound delivery. If you selected a more expensive delivery service, any amount above the standard delivery cost is not refundable.

Refunds are normally issued within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever happens first. Refunds are made to the original payment method unless otherwise agreed. Your bank or payment provider may take additional time to show the refund.

Please contact hello@neverplainstudio.com with your order number, a description of the problem and clear photographs where possible.

Do not attempt to repair or alter the item before contacting us. We will review the issue and arrange an appropriate remedy, which may include a repair, replacement or refund. Your statutory rights remain unaffected.

If you need to cancel or amend an order, contact hello@neverplainstudio.com as soon as possible.

Because our items are handmade to order, production may begin shortly after purchase. We cannot guarantee that changes can be made once production has started. Your statutory cancellation rights for eligible, non-personalised goods remain unaffected.

For delivery questions, cancellations, returns or product problems, email hello@neverplainstudio.com.

Please include your name and order number so we can help you as quickly as possible.