Each Never Plain piece is decorated and finished by hand using sourced base cases and components. Small differences in placement, colour and finish are natural and make every piece unique.

Every Never Plain product is made or decorated to order. Please allow 7–10 working days for us to create and dispatch your order. Delivery time begins after dispatch, and you’ll receive a confirmation email when your order is on its way.

UK Standard Delivery costs £3.95. This is added at checkout and delivery time begins once your handmade order has been completed and dispatched.

Check the exact model in your device settings before ordering. Model names can look very similar, but camera openings, buttons and dimensions vary. See our Device Compatibility Guide for help. If you are unsure, contact us before ordering.

Yes, when custom orders are open. Complete the Custom Order form with your exact model and ideas. We will confirm feasibility, price and timing before payment.

Ready-made photographed items will be the item shown unless the listing says otherwise. Made-to-order designs may have small variations in pattern placement, charm placement, colour and finish because they are created by hand. These variations are not defects.

Please contact us as soon as possible at hello@neverplainstudio.com. We’ll try to accommodate changes or cancellations, but once work has begun on a personalised or custom-made item, this may not be possible. This does not affect your statutory rights if an item is faulty, not as described or not fit for purpose.

We accept eligible returns in accordance with our Shipping, Returns & Refunds Policy. Personalised or custom-made items usually cannot be returned simply because you change your mind. Faulty or incorrectly described items are handled separately and your statutory rights remain unaffected.

Stop using the item, keep loose parts away from children and pets, and contact us with your order number and clear photographs. We will review the issue and explain the available remedy. Please do not attempt a repair before contacting us if you believe the item is faulty.

Cases can help reduce everyday scratches and knocks, but no case can guarantee that a device will not be damaged. Never Plain products are decorative accessories and are not marketed as indestructible, waterproof or impact-proof unless a specific product page expressly says so.

Raised decorations, case thickness and metal components may interfere with some wireless chargers, docks or magnetic accessories. Compatibility cannot be guaranteed. If charging is inconsistent, your device becomes unusually warm or the connection is unstable, remove the case before charging.

Keep it away from excessive heat, prolonged moisture, solvents and harsh cleaning products. Wipe gently with a soft, slightly damp cloth and avoid pulling or picking at decorative pieces. See Product Care for full guidance.

Not at the moment. We currently deliver within the United Kingdom only. We hope to offer international delivery in the future, so keep an eye on our website and social channels for updates.

Email us at hello@neverplainstudio.com or use the form on our Contact page. We aim to reply within two working days, Monday to Friday, excluding bank holidays.